Privacy Policy                              

Introduction

Power Your Practice collects, uses and discloses personal information in the possession, or under the control, of its clients to the extent required to operate its business. The company is committed to maintaining the privacy of personal information provided by its clients and protecting all personal information in its possession or control. This Privacy Policy sets out the principles and procedures that the company follows in meeting its privacy commitments to its clients and complying with the requirements of federal and provincial privacy legislation.

Principle #1: Power Your Practice is accountable for personal information in its possession or control. 

1.        The company is accountable for all personal information in its possession or control. This includes any personal information that the company received directly from clients who are individuals, or indirectly, through clients that are organizations (e.g., corporations, government entities, not-for-profit organizations).

2.        The company has: (if applicable)

1.                       established and put into effect policies and procedures aimed at properly protecting personal information;

2.                       educated its partners and employees regarding its privacy policy and their role and responsibilities in keeping personal information private; and

3.                       appointed its Chief Privacy Officer to oversee privacy issues at the company. 

3.        If you have any questions about the company’s privacy policies and practices, the company’s Privacy Officer, Debra Dowdell, can be reached by email at Privacy@PowerYourPractice.com , by phone at 905-951-9773or toll-free 1-888-272-2735 and by letter 57 Goodfellow Crescent, Bolton, ON L7E 5X6.

Principle #2 Power Your Practice identifies the purposes for which it collects personal information from clients before it is collected.

4.        The company collects personal information from clients and uses and discloses such information, only to provide the professional services that the client has requested. The types of information that may be collected for this engagement, and the purposes for which it is collected, are set out under Principles 3 and 4 of this privacy statement.  ..

Principle #3 – Power Your Practice obtains a client’s consent before collecting personal information from that client.

5.        Such personal information could include:

1. home addresses

2. home telephone numbers

3. personal identification numbers (e.g., credit card numbers for payment)

4. financial information (e.g. if relevant to coaching)

5. personnel information (e.g., employment history, performance records)

Principle #4 – Power Your Practice collects only that personal information required to perform its professional services and operate its business, and such information is collected by fair and lawful means.  

6.        It may be required to access some or all of the types of personal information, noted under principle 3 above, to perform coaching and related services or to send out a monthly opt-in newsletter/ezine..

Principle #5 – Power Your Practice uses or discloses personal information only for purposes for which it has consent, or as required by law.  The company retains personal information only as long as necessary to fulfill those purposes. 

7.        The company regularly and systematically will destroy, erase, or make anonymous personal information no longer required to fulfill the identified collection purposes, and no longer required by laws and regulations.

Principle #6 – Power Your Practice endeavours to keep accurate, complete, and up-to-date, personal information in its possession or control, to the extent required to meet the purposes for which it was collected. 

8.        Individual clients are encouraged to contact the company’s Privacy Officer to update their personal information.

Principle #7 – Power Your Practice protects the privacy of personal information in its possession or control by using security safeguards appropriate to the sensitivity of the information. 

9.        Physical security (e.g., restricted access, locked filing cabinets) is maintained over personal information stored in hard copy form.

10.     Authentication is used to prevent unauthorized access to personal information stored electronically. Encryption is used to prevent unauthorized access to personal information received or sent over the Internet.

11.     For files and other materials containing personal information entrusted to a third party service provider (e.g., a provider of paper based or electronic file storage), the company obtains appropriate assurance to affirm that the level of protection of personal information by the third party is equivalent to that of the company.

Principle #8 – Power Your Practice is open about the procedures it uses to manage personal information. 

12.     Up-to-date information on the company’s privacy policy can be obtained from the company’s Privacy Officer Debra Dowdell at Debra@PowerYourPractice.com

Principle #9 – Power Your Practice responds on a timely basis to requests from clients about their personal information which the company possesses or controls.  

13.     Individual clients of the company have the right to contact the Privacy Officer to obtain access to their personal information. Similarly, authorized officers or employees of organizations that are clients of the company have the right to contact the Privacy Officer to obtain access to personal information provided by that client.

Principle #10 – Clients may challenge the company’s compliance with its Privacy Policy. 

14.     The company has policies and procedures to receive, investigate, and respond to clients’ complaints and questions relating to privacy.

15.     To challenge the company’s compliance with its Privacy Policy, clients are asked to provide an email message or letter to the company’s Privacy Officer , Debra Dowdell at Privacy@PowerYourPractice.com or to Debra Dowdell at Power Your Practice 57 Goodfellow Crescent Bolton, ON L7E 5X6

16.       The company’s Privacy Officer will ensure that a complete investigation of a client complaint is undertaken and will report the results of this investigation to the client, in most cases, within 30 days.